General Terms and Conditions of Carriage

General provisions

1. Adventure-Wings Ossiachersee is the joint brand of the independent sole proprietorships of Manuel Hacksteiner (Company A) and Daniel Hacksteiner (Company B). They organise and operate tandem paragliding flights. The contracting party and invoice issuer is the company shown before payment and on the booking confirmation or contract of carriage.

2. If a flight is performed by another independent tandem pilot who is named as the operator in the contract of carriage, that pilot is the organiser and contracting party and is responsible for the flight. The referring company is responsible for carefully selecting a suitable pilot, but not for the independently provided flight service.

3. Passenger carriage by tandem paraglider is governed by Austrian law, particularly aviation legislation.

4. Before the flight, the passenger — or a parent, guardian or accompanying adult for a minor — must read and sign the contract of carriage. Every passenger receives instructions before take-off. Anyone unable to understand or follow them must tell the pilot.

5. Before the flight, passengers must disclose any health condition that increases the risk of injury during take-off, flight or landing, including musculoskeletal restrictions, serious heart or spinal conditions, high blood pressure, organ disease, psychological impairment, and drug or alcohol misuse.

6. Anyone uncertain about their fitness to fly must consult Adventure-Wings Ossiachersee before booking or flying.

Insurance and limitation of liability

7. The legally required liability insurance covers the tandem passenger and carried belongings.

8. The contracting party or tandem pilot is liable within the limits permitted by law where damage was caused intentionally or by gross negligence. Mandatory statutory liability, particularly for personal injury, remains unaffected. Liability for carried belongings is limited to the relevant insurance cover unless intent or gross negligence applies.

9. Passengers are responsible for valuables. All items must be secured against loss. Pointed, sharp or glass objects, weapons, pressurised containers, explosives, ignition devices and pyrotechnics may not be carried.

10. Liability for damage on the journey to the take-off point or from the landing area exists only where required by mandatory law.

11. Permitted exclusions and limitations of liability also apply to employees, independent tandem pilots and authorised representatives of the contracting party.

Equipment

12. Passengers must wear weather-appropriate, windproof clothing suitable for possible soiling, sturdy shoes and gloves when required. A helmet and the necessary flight equipment are provided.

Appointments and operation

13. Flights are offered depending on weather, season and lift operating hours. A booking through the website initially submits a preferred date and time, which Adventure-Wings Ossiachersee must confirm.

14. Even a confirmed flight may not proceed when weather, safety or operating conditions make it unsuitable. No compensation is due for additional expenses caused by weather-related postponement or short-notice cancellation. The right to take the flight at a later date remains; we will provide notice where reasonably possible.

15. The responsible pilot decides whether conditions are safe based on professional judgement. Separate objective evidence for a weather cancellation is not required.

16. Flight duration depends on weather and thermals and cannot be guaranteed exactly.

17. Passengers must follow the pilot’s instructions during take-off, flight and landing.

Prices

18. Prices shown on the offer pages are final prices. Both companies are exempt from VAT under § 6(1)(27) of the Austrian VAT Act, so VAT is not shown.

Payment, default and vouchers

19. Vouchers ordered online are payable when the order is completed using the offered online payment method. Vouchers issued on site are paid using the agreed method.

20. Vouchers are valid for three years from issue. Individual exceptions may be agreed. The voucher or its code must be provided when booking and shown on the flight day if requested.

21. Available payment methods are shown during booking or purchase and may include online card payment, cash on site and invoice. Invoices must be paid in full within the stated period; transfer fees are borne by the payer.

22. Statutory default interest applies to late payments. Necessary and reasonable reminder and recovery costs may be charged as permitted by law.

Right of withdrawal

23. Online voucher purchases generally carry a statutory fourteen-day right of withdrawal from conclusion of the contract. Details, exercise and exceptions are set out in our withdrawal policy. For leisure services tied to a specific date, no statutory right of withdrawal applies under § 18(1)(10) FAGG.

Cancellation fees

24. A passenger may cancel by emailing the contact address in the booking confirmation. Cancellation is free up to four days before the confirmed date. From three days to 24 hours beforehand, 50% of the flight price is charged. Within 24 hours or for a no-show, 100% is charged. Vouchers and tickets are suspended until the cancellation fee is paid and then reactivated; any remaining value cannot be paid out. This also applies to reseller vouchers or tickets.

Use of photographs and video

25. Photographs or video recorded during the flight are used for advertising only with the passenger’s express and voluntary consent. Refusing or later withdrawing consent does not affect the flight.

Risk information

26. Even with the greatest care and optimal conditions, paragliding accidents with serious injuries cannot be completely excluded. Possible consequences include sprains, fractures, cervical or spinal injuries, concussion and, in extreme cases, death. Take-off and landing carry increased risk from incorrect footing, impact or falls.

Final provisions

27. Austrian law applies to all disputes arising from the contract of carriage. Mandatory consumer protection rules and statutory places of jurisdiction remain unaffected.

28. If any provision of these terms is or becomes invalid, the remaining provisions remain effective. The invalid provision is replaced by the applicable statutory rule.

The European Online Dispute Resolution platform was discontinued on 20 July 2025. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.